How long does it take to prepare an order?
Because all items are made to order, orders of up to 10 items take 10 to 14 days to fulfill. Items that are in stock and ready to ship will be delivered sooner.
Can I cancel, return, or exchange an order?
Orders can be cancelled within 24 hours of purchase. Since the items are made to order, in most cases, they cannot be returned or exchanged. If something is wrong with your order, however, drop a note using the chat bubble, or send an email to firstname.lastname@example.org.
Can I put hot drinks on the coasters?
On the heat resistant coasters, yes! Check out the Materials & care instructions page to read more.
Can I make a custom order?
Absolutely! It is my goal to ensure that you are happy with your purchase. Please get in touch if the options on the site are not quite what you're looking for or if you would like to tweak a design. Please especially reach out if you see a product whose design you like but wish were available in a different shape/form.
Can I make a bulk order for corporate gifts, wedding favors, retail etc.?
Yes! Please send an email to email@example.com to place your order, or simply purchase through the site. Please keep in mind that larger orders will require more time to fulfill.
More questions? Want to say hi?
I would love to hear from you! Use the chat bubble or send an email to firstname.lastname@example.org.